No-show recovery
Every cancelled slot gets a call, a text and a reschedule attempt the same day — not when the front desk finds a free minute.
~$5,900/mo recovered
3 chairs · 12% no-show · $180 per visit
For medical and dental practices · United States
Your front desk is not the problem.
The three jobs nobody was hired to do are. I automate the repetitive work around your patient schedule, and I measure it against your own numbers — not against a brochure.
- Recoverable
- ~$13,000/mo
- Processes
- Three
- Pilot
- 2 weeks
- Entry
- $450 audit
What I automate
Three jobs that live in the gaps of someone else's day
Insurance eligibility
Coverage checked before the patient arrives, not after the claim bounces. Exceptions flagged for a human, with the reason attached.
~70 h/mo released
40 patients/day · 8 min each · 60% automatable
After-hours intake
Calls and forms answered in the evening and on weekends, appointments offered against real availability, urgent cases escalated to a person.
~$6,000/mo recovered
15 missed new-patient calls · $400 first visit
Figures are assumptions, not measurements of your practice: 1,100 visits/month, 12% no-show, $180 average production, 25% recovery through consistent outreach; 40 patients/day, 8 minutes per eligibility check, 60% automatable; 15 missed new-patient calls a month at $400 first-visit value. Real numbers require your data — that is what the first two weeks are for.
How it works
A number you can hold me to
STEP 1
Measure
Two weeks inside one process, with your practice-management data as the baseline. No baseline, no case.
STEP 2
Automate
One process at a time. Before-and-after numbers on the same dataset, in writing.
STEP 3
Operate
Monthly run, monthly report, and 8 hours of adjustments included. Cancel with 30 days’ notice.
Pricing
Fixed prices, printed before you commit
Revenue Leak Audit
USD 450
3 hours. Aggregated reports from Dentrix, Open Dental or Eaglesoft: unscheduled treatment, overdue recalls, no-shows, staff hours on verification. Credited in full against the pilot.
Two-week pilot
USD 2,500
One process, live, on your real rules. Fixed fee, 50% to start. If it does not reach the success criteria we write down together, you do not pay the balance.
Monthly operation
from USD 1,750
Per process, billed monthly in advance. Two processes USD 2,950. Includes reporting and up to 8 hours of changes a month.
What I will not do: a free pilot, a guarantee on your revenue, or a monthly fee that eats the savings. The pilot is paid and the success criteria are written down before it starts. If the criteria are not met, you do not pay the balance.
Who you are talking to
Twenty years inside operations, not twenty slides about them
Systems engineer and MBA. I spent years building and running operations at scale — including support and back-office teams at Deluxe — and I have delivered systems for a health insurer and a transport operator in Colombia. I write the automation myself and I answer the phone.
Bilingual, based in Colombia, working US hours from the East Coast morning onward.
“You talk to the person who designs and builds it. That is the whole difference between this and a software vendor.”
- Entity
- Obregon Consulting Ltd Co
- Address
- 530B Harkle Road STE 100, Santa Fe, NM 87505
- clientes@obregon.co
- Phone
- +1 505 302 1212
Questions that always come up
Do you need access to our practice-management system?
Not to start. The audit works on aggregated reports you export yourself, and the pilot can run alongside your system on a separate number or inbox. Production access is a later conversation, with a signed agreement first.
Where does our patient data live?
In infrastructure you approve, under a business associate agreement, with least-privilege access and an audit log. Phase one works with totals and synthetic data, so no PHI is required to start.
What happens if we cancel?
Thirty days’ notice. You keep the code, the documentation and a five-page runbook. There is no lock-in — the reason to stay is the monthly number, not the contract.
Who actually does the work?
I do. You talk to the person who designs and builds it, not to an account manager. That is why there are never more than ten active clients.
If one of the three sounds familiar, twenty minutes is enough
I will tell you which one pays for itself and which one does not. No deck, no discovery call chain.
Book 20 minutes